Effective Date: 29 September 2024
At Brissleatherstudio, part of VizEnterprises, we are dedicated to ensuring your complete satisfaction with our leather garments. If you are not fully satisfied with your purchase, please read our Refunds and Returns Policy below.
1. Return Eligibility
You can return eligible items within 15 days of receiving your order, as long as they meet the following criteria:
– The item must be unused, in its original packaging, and with all tags still attached.
– The item should show no signs of wear, damage, or alterations.
Non-Returnable Items
The following items cannot be returned:
– Custom-made or personalized products.
– Items designated as final sale.
2. How to Initiate a Return
To start a return, please follow these steps:
1. Contact Us: Email us at [support@brissleatherstudio.com] with your order number and the reason for your return.
2. Receive Instructions: Our customer support team will send you detailed instructions on how to proceed with your return.
3. Prepare Your Package: Carefully pack the item(s) to ensure they are protected from damage during shipping.
3. Shipping Costs
– Return Shipping: Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., defective items or incorrect orders).
– Original Shipping Fees: Initial shipping charges are non-refundable.
4. Refund Procedure
After we receive your returned item, we will inspect it and inform you about the status of your refund. If approved, the refund will be issued to your original payment method within 5-10 business days.
Important Note
If your return is not approved due to non-compliance with our policy, we will reach out with further details and arrange for the item to be returned to you at your expense.
5. Exchanges
Currently, we do not offer direct exchanges. If you wish to obtain a different item, please return the original item using the steps outlined above and place a new order for the item you want.
6. Customer Support
For any questions or assistance regarding our Refunds and Returns Policy, please don’t hesitate to contact us:
Email: [support@brissleatherstudio.com]
Address: Thane, India
Thank you for your understanding and support. We appreciate your choice of Brissleatherstudio, where your satisfaction is our top priority!